We use CVS for all of G's prescriptions. Normally I am very happy with their service, their speed and their ability to fill her prescriptions. Today was a rarity but it was a doozy.
Since going to our endo appt, I valiantly am trying to get the pump supplies she needs covered through her health insurance. There are three things I use religiously with Grace's OmniPod: SkinTac (if you have a gal who swims, you gotta have it), SkinPrep and UniSolve (to get it all off). The OmniPod sticks so well with these three things, they are essential to it's use for a young child. Grace's endo gladly wrote scripts for all three items when we were in last week. I thought I would try to get them covered, instead of ordering through American Diabetes Wholesale.
I submitted them to CVS, only to have them call me about 3 hours later and tell me they could find none of these products. I told them manufacturers, address, everything I knew about them from the box. They hung up and called me back 20 minutes later:
- They cannot locate SkinTac at all. Nothing in their system.
- They located SkinPrep, but it's discontinued. (What????)
- They ordered 2 boxes of UniSolve, they will be in tomorrow.
Ok, batting 1 for 3 here, but I go with it. Fine, I will be in tomorrow. Yippppeeee I think, they are covered under her insurance!
I go to CVS today. They are not covered by her insurance. Better yet, the box of UniSolve they did order, well, our conversation goes something like this:
Me: Oh, you got the one box in, great. Ok, it's not covered? What? Why not?
CVS gal: I am supposing because it's available over the counter, that you cannot have it covered by insurance.
Me: OK, well, I am still learning this game. Whatever, ok, I will take the one box you do have.
(I notice on the side of the box that the sticker says $12.80 for the box. I cannot for the life of me remember if that's cheaper or more expensive than when I ordered online, but when you gotta have UniSolve to get the Pod off, does it really matter the cost?)
CVS gal scans the bar code and up pops $14.99 for the box.
Me: I see it says $12.80 on the box, why did it come up $14.99?
CVS gal: Well, that must be the price we charge here.
CVS gal - while standing right in front of me - peels off the $12.80 sticker!
Me: Well, I am not paying $14.99 for them, you just peeled off the sticker! I'm paying $12.80.
CVS gal: Can I have a manager please?
Me: Are you kidding me? You peeled the sticker off right in front of me!!!!
CVS gal: ----------------------------------- (that would be utter silence)
Manager shows up. I tell him what happened.
Manager: Charge her the $12.80 and put the sticker back on the box.
CVS gal: ---------------------------------(utter silence as she checks me out)
Me on the way out: Hey there - stay cool - thanks so much, hope your day is FABULOUS!
Ok, I still love my CVS, but was this situation wacky or what???