Surprisingly, they still suck.
Here is the latest.
This weekend Grace got a letter in the mail from Keystone Mercy, addressed to HER.
Can I remind everyone that she is 8 years old. 8.
Born in 2002, not in 1902 as the folks at Keystone Mercy seem to think.
I have always thought, and this just reaffirmed for me, that Keystone Mercy and ALL the people who work for the company, are convinced that she is a little girl with Type 2 diabetes.
This just seals the deal.
Inside the envelope:
|Lists of complications from diabetes|
Oh and both sides of each sheet
|Here are all the eye complications.|
|And here are all the foot complications.|
Grace took one look at it and said, in true Grace-fashion "What the heck are they mailing them to me for?"
I know she can have complications. I know them by freaking heart.
We talk about them with her, on her 8 year old level.
Do I really need her no-nothing insurance company to send her information like this via the mail?
Does Keystone Mercy even think that Type 2s are going to change because they got two sheets of paper about complications in the mail?????
No intro letter, no 'Dear Grace...' nothing.
No personal relationship.
No knowledge that she has Type 1.
No knowledge that they are mailing pages of complications to an 8 year old.
And that's why her insurance sucks.